Overview

The Tracking Page is a branded, customer-facing page where your customers can look up the status of their shipments. It is hosted by Track123 under your own custom URL and can be fully customized to match your brand identity.

What your customers see

When a customer visits your tracking page, they can:

• Search by tracking number or order number & email
• View the full shipment timeline with checkpoint details
• See the carrier name, origin, and destination
• Access a link to the carrier's native tracking page (if enabled)

Your tracking page URL

Your tracking page is available at a subdomain under track123.com by default (e.g. https://testa.track123.com). You can customize the URL by clicking Edit URL in the top-right corner of the Tracking Page settings.

Click View at any time to preview how your tracking page looks to customers.

What you can customize

Section	What it controls
Tracking Information	Search methods, time format, carrier display options
Branding	Store name, logo, favicon, brand color, page style, font, menu items
Additional Text	Custom content displayed above the order lookup section
Blacklisted Routing	Replace tracking details with custom messages for specific keywords
Translation	Languages available in the language switcher
Product Recommendation	Show product recommendations from your connected store
SEO Optimization	Customize how your tracking page appears in search engine results
CSS & HTML	Advanced custom styling for your tracking page